Privacy Policy
Effective Date: May 21 2025
At Empowered Services Inc., we are committed to protecting the privacy of our clients, visitors, and all individuals who interact with us online and offline. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Freedom of Information and Protection of Privacy Act (FOIP).
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1. Information We Collect
We may collect the following types of personal information:
Full name and contact details (address, phone number, email)
Health-related or support needs information (only with explicit consent)
Payment or billing information
Communication records (emails, inquiries, feedback)
Website usage data (IP address, browser type, cookies, etc.)
We only collect information necessary to provide our services, improve client experience, and comply with legal obligations.
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2. How We Use Your Information
Your information may be used for the following purposes:
To provide and manage in-home support services
To process transactions and manage billing
To communicate with you regarding services, changes, and updates
To ensure safety, quality, and compliance with relevant laws
To improve website functionality and user experience
We will not use your personal information for purposes beyond those stated without your express consent.
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3. Consent
By providing your personal information to us, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the information below.
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4. Disclosure of Information
We do not sell or trade personal information. We may disclose personal information:
To staff or contractors who require it to deliver services
To third-party service providers (e.g., payment processors), under strict confidentiality agreements
When required by law, regulation, subpoena, or court order
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5. Safeguarding Your Information
We take reasonable measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification. This includes physical, organizational, and technological safeguards.
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6. Retention of Information
We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, information is securely destroyed or anonymized.
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7. Your Rights
Under Canadian privacy laws, you have the right to:
Access your personal information held by us
Request corrections to inaccurate or incomplete information
Withdraw consent to the use or sharing of your information
File a complaint with the Office of the Privacy Commissioner of Canada
To make a request or complaint, please contact us using the details below.
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8. Cookies and Website Analytics
Our website may use cookies and third-party tools (e.g., Google Analytics) to enhance your browsing experience. These tools collect anonymous data about how users interact with our website. You can control cookie settings through your browser preferences.
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9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any linked websites.
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10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The most current version will always be posted on our website with the effective date noted at the top.
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Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:
Empowered Services Inc.
Email: empoweredservices2025@gmail.com
Phone: 403-304-2093